When your water bill arrives this week, look for a completely new format. Pell City utility customers will begin receiving their bill in a standard envelope, complete with an envelope to remit payment. 

The billing statement will feature all monthly usage information, and it will include a detachable coupon, which should be included in the return envelope.

This new billing effort will allow the City to more efficiently process its payments received by mail. The envelopes will be clearly marked with the City logo, and will also be emblazoned with the words “Utility Bill Enclosed” for the initial billing cycles. Customers are asked to remit all payments by mail to the following address:

City of Pell City

Department A

P.O. Box 1545

Pell City, AL 35125

Striving to be more customer friendly, the City has also recently introduced a new online and telephone payment options through its partnership with Paymentus, which allows customers to make their payments instantly. These services are available for a $2.50 convenience fee. The online system may be accessed at www.pell-city.com and telephone payments can be made at 1-844-580-2799. Please have your bill available with your account information.

An increasingly popular payment option for utility payments is the ACH Bank Draft, which enables customers to have their payment automatically deducted from their checking account each month. This is our fastest growing method of payment, and is available free of charge. 

Those interested in enrolling in the bank draft option can visit City Hall or email support@cityofpellcity.net for additional information.